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Terms & Conditions

Our Privacy Policy

About this Policy

This privacy policy and general privacy notice applies to Verein Ltd T/A Dreamweavers. We at Verein Ltd T/A Dreamweavers take your privacy seriously and this policy and notice has been drafted in accordance with the requirements of the General Data Protection Regulations (“GDPR”).

This privacy notice explains how we look after your personal data (in all situations where we collect your data) and sets out your privacy rights and also explains how the law and our approach to privacy and personal data protects you.

This privacy notice supplements any other privacy notices that we may provide to you at the point that we collect data from you and should be read in conjunction with those notices.

Our status and details

For the purpose of the GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to  Priya Hurkoo using the contact details below:

Name or title: Priya Hurkoo

Email address: info@dreamweaversuk.com

Postal address: 436-438 Green Lanes, London N13 5XG.

By using the www.dreamweaversuk.com website you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.

Information we collect:

We will collect, process and store personal data only if it is directly provided to us by you. You may do this in your capacity as the user of this Website, by enquiring in relation to our goods or services, becoming a customer or supplier, or potential supplier.

Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:

Identity Data including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier.

Contact Data may include invoicing; purchase order; home or work address, email address and telephone numbers, personal or job title and position.

Financial Data may include bank account and payment card details.

Special Category Data for example health or medical data, details about your race, religion, sex and political opinions.

Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.

Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.

Profile and Usage Data may include enquiries submitted by you, purchases information, feedback and survey responses, and how you use our website, products and services.

Marketing Data may include details of any preference that you have advised us of in relation to marketing communications from us.

We may also collect non-personal data such as Aggregated Data which is data that may be obtained from your personal data, but which does not directly or indirectly identify you. This may include Usage Data detailing how you use our Website and the features and areas that you have interacted with.

How do we collect your personal data?

A range of different methods may be used to collect data which may include the following methods:

Direct interactions with us in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial Information.

Automated technologies or interactions with our website, by using the web enquiry form, [or the shopping cart on this website]. You may give us Identity, Contact and Financial Information.

Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data).

Data accuracy

It is important that the data that we hold about you is accurate and up to date. In the event that your data changes please notify us so that we can update our records.

Use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used:

To enable us to provide our services to you, to communicate with you and to meet our contractual commitments to you. This may include Identity, Contact, Financial and Transactional data.

To notify you about any changes to our business, such as improvements to our Website or service/product changes, that may affect our service or relationship with you. This may include Identity and Contact data.

If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you. This may include Identity and Contact data.

Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you. This may include Identity, Contact and Marketing data.

Where you have consented to receive our e-newsletters to provide that to you. This may include Identity and Contact data.

Where we need to comply with a legal obligation. This may include Identity, Contact and Transactional data.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.

Where we collect your data for marketing purposes we will always request your consent, at the point the data is collected, to use your data for that purpose.

We will always obtain your prior consent to sharing your personal data with any third party for their marketing purposes. This may be to enable relevant third parties to advise you of products or services that may be of interest to you.

We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.

Disclosure of your information

There are a range of circumstances where we may disclose your data to third parties. These include:

Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk. This may include Identity, Contact and Transactional data.

Our Suppliers. We may disclose your data to third parties that are involved in the fulfilment of our services to you. This may include Identity, Contact and Transactional data.

Third party marketing. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in. This may include Identity, Contact and Marketing data.

Business sale. We may disclose your personal data outside of our organisation: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Verein LTD business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with Aggregated Data about our Website visitors and customers.

If you do not want us to share your data with third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed above or sending us an email to info@dreamweaversuk.com at any time.

Controlling the use of your data

Where we rely on consent as the lawful basis for processing your data you can revoke or vary that consent at any time.

If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info@dreamweaversuk.com at any time.

Data storage and the transfer your data

As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, payment processing provider, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.

If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy. Where we use suppliers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Security

The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.

We have put in place security measures to prevent your data from accidental, loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.

In the event of a data breach we will notify the ICO and you in the event that the breach results in any likelihood of loss or damage to you.

Data retention

The length of time that we retain, and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction Data.

Where you have requested that we provide you with marketing materials we will retain your data until such time as consent is withdrawn by you.

Use of cookies

Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever.

We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Your rights

The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:

Access your personal data. This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.

Request update of the personal data. This enables you to have any incomplete or inaccurate data corrected.

Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us continuing to retain and process it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.

Object to processing of your personal data where we are relying on consent or our legitimate interests (or those of a third party) as the justification for processing the data.

Restrict the processing of your personal data. This enables you to ask us to change the processing of your personal data. For example, you may wish to vary the basis on which we contact you.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format.

Withdraw consent. Where we are relying on consent to process your personal data you may withdraw that consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You can exercise these rights at any time by writing to us at the address detailed above, or by email to info@dreamweaversuk.com. 

Third party links

You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Complaints

If you wish to raise a complaint regarding our use of your personal data then you can contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. ( HYPERLINK “http://www.ico.org.uk/” www.ico.org.uk).

If you do wish to raise a complaint then we would welcome the opportunity to discuss your concerns before you contact the ICO to see if we can resolve the issue for you.

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Version: May 2018


Terms & Conditions
 

Terms and conditions for use of www.dreamweaversuk.com / Verein Ltd T/A Dreamweavers. 

The site is managed by Verein Ltd T/A Dreamweavers UK (referred to as 'We' below). In entering our site you as a user (‘you') are accepting our terms and conditions.
Using www.dreamweaversuk.com/trade

The access and use of the site constitutes your acceptance of these terms and conditions. The terms and conditions take effect from the date on which you first use the site after the published date above. These terms and conditions supersede any previous terms and conditions published on the site.
You agree to use this site only for lawful purposes, in a manner that does not infringe or restrict the use of this site by any other parties. You are prohibited from transmitting any unlawful, defamatory, obscene or offensive material, or any material that constitutes or encourages conduct that would be considered a criminal offence, or is likely to give rise to civil liability, or otherwise violates any law in your country. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone using the site in an inappropriate manner.

Data collection
Please read our privacy policy.
By using the site you accept that information maybe collected by us for internal review to:Improve the content of the site customise the content and/or layout of the site notify users about updates to the site contact users for marketing and other purposes Information collected is not shared with other organisations for commercial purposes.

Disclaimer
The site and material relating to the site services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the site.
Whilst every effort is made to ensure the accuracy of the content of the site we accept no responsibility or liability arising neither from the content nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within the site.
These terms and conditions shall be governed by and construed in accordance with the laws of England. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
Links to external websites

Any other websites linked to the site are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.
Virus protection

We make every effort to check and test material at all stages of production. However, it is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Copyright

This site is protected by copyright and is owned by Verein Ltd & Dreamweavers Inc USA. We are happy to offer you the opportunity of visiting our web pages on the understanding that the information provided is for official use only. It is not to be networked or distributed without the prior written consent of Verein Ltd.

PRINCIPAL CONDITIONS OF SALE
1. All outstanding balances must be paid in full 24 hrs before delivery/installation. If payment is made by cheque this period is extended to 4 days prior to delivery to allow for cheque clearance through the banking system.
2. Our sales order/invoice is a legally binding document and any errors/omissions should be notified to us either at point of sale or within 3 days of the order being placed. There is no legal right of cancellation.
3. Verein Ltd T/A Dreamweavers UK uses 3rd party delivery company and are liable to the customer’s door. Customers must ensure that sufficient and safe access is available (See Conditions of Sale 8 below).
4. Any delivery damage or missing items must be notified within 3 days of receipt (See Conditions of Sale 8 below).
5. Delivery must be affected within four weeks of notification of availability (See Conditions of Sale 6 and 8 below).
6. Whilst every reasonable effort will be made, delivery times quoted are approximate and cannot be guaranteed (See Conditions of Sale 9 below).

CONDITIONS OF SALE

1. OUR SALES ORDER/INVOICE is a legally binding document and any errors/omissions should be notified to us either at point of sale, or within three days of the order being placed. There is no legal right of cancellations.
2. CANCELLATION: The customer is reminded that all orders placed with and accepted by the Company form part of a legally binding contract and goods specially ordered for you cannot be cancelled once they are in progress. We will only consider cancellation/changes to your order if we receive your written request to do so before the goods have commenced production by the manufacturer. We cannot accept cancellations after this stage. We may only cancel your order if we are unable to supply the goods due to any cause beyond our reasonable control. In this event our only liability to you shall be to refund any deposit or advance payment made by you. Correctly ordered goods returned to Verein Ltd T/A Dreamweavers UK will be subject to 25% re-stocking fee and all delivery costs born by the purchaser within 30 days of receipt . The first order placed with Verein Ltd T/A Dreamweavers will be subject to a minimum order value. If goods are part shipped on an opening order, the remainder of the order must also be accepted by the buyer. Cancellation of the remaining order will be subject to a 25% surcharge on the first part of the order.

3. TITLE: All goods supplied to the customer by us remain the property of Verein Ltd T/A Dreamweavers UK until such time as payment in full has been received, and cleared through the banking system. In event of the customer being in default of payment the Company may remove and resell the goods. The customer will grant the Company irrevocable permission to enter their premises at any time to examine and/or recover the goods.

4. VAT: All quoted prices are exclusive of VAT at the current rate of 20%.  

5. PAYMENT: A 15% deposit will be required at time of order for non stock items. The balance of the purchase price of the goods/service must be paid by you within 7 days of our notifying you that we are holding the goods ready for delivery, or in any event a minimum of 24 hours before delivery. If payment is made by cheque this period is extended to 5 days prior to delivery to allow for cheque clearance through the banking system. If the customer wishes to make other arrangements this must be discussed with the Company at the time of sale. We will hold stock for 5 working days for all pro forma invoices, if unpaid, we will un-allocate the stock.

6. STORAGE: If the customer is unable to take delivery of the goods when they become available, storage can be arranged free of charge for a maximum period of 4 weeks providing payment of outstanding balance has been made within 14 days from the time of notification of availability. Storage for longer periods can be made at the Company’s discretion, and will be subject to charge.
7. CREDIT AGREEMENTS: All applications for credit will be processed as quickly as possible. However, no goods paid for in this way can be delivered, supplied or ordered until credit approval has been received.
8. DELIVERY: Delivery will be arranged within our normal delivery areas on designated days. We are not normally able to accommodate requests for specifically timed deliveries as 3rd party delivery is used at all times. Delivery of goods will be deemed to have taken place when they are signed for as accepted at the customer’s delivery address. Whilst the 3rd part delivery company always exercise great care and consideration whilst on the customer’s property the Company cannot, under any circumstances, accept liability for any occurrence that may take place thereon. The customer must inspect all goods on delivery and advise the Company of any shortage or damage, but should this be impractical because of the packaging, etc., written notification must be sent within three days of delivery. We deliver free for orders above the minimum order value within the UK mainland, if your delivery address is outside the UK mainland, it will be considered international and the customer will be responsible for the delivery charge.

9. DELIVERY DATES: All dates quoted at the time of sale are made in good faith and whilst every effort will be made to honour them it must be recognised that they are estimates only and consequently the Company cannot accept any liability or damage claims resulting from overdue deliveries.

10. COLOURS AND FINISHES: Due to the nature of hand dyed products supplied, colours will vary from time to time. Dreamweavers Inc (the supplier) withholds the right to change fabrics and materials used at any time without any prior consent. Depending on floor and furniture coverings, some dye transfer may occur. Dreamweavers are not liable for such occurrences.
11. ONLINE BUSINESS & AUCTION SITES: We strictly do not permit any Dreamweaver Products to be sold on any site by means of Auction or registering the product on any comparison sites. We do not permit the items to be given away for FREE as part of a sale or promotional activity at any time without prior consent in writing.
12. INACTIVE ACCOUNTS: Accounts which are inactive for 3 months and have shown nil trade activity will be closed without prior notice.
13. PART SHIPMENTS: If a part shipment is requested as the order cannot be shipped complete, the remaining items will only be shipped if it meets the minimum order value.
14. SHIPMENT TO IRELAND: All shipments to Ireland will be subject to an additional charge due to much higher shipping rates to Ireland.
15. CUSTOM MADE ORDERS: We require 30% deposited on all custom orders (Non refundable). All lead times quoted are approximate.
16. 3RD PARTY SALES: It is forbidden to sell any Dreamweavers Products through 3rd Party Companies, websites, auctions or retail stores without express permission from Dreamweavers UK Ltd.
17. USE OF COPYRIGHT PHOTOGRAPHY: It is forbidden to use any Dreamweavers Photography or images to promote the sale of Dreamweavers Products without prior written consent from Verein Ltd T/A Dreamweavers.
18. TERRITORY: UK Based retail partners are permitted to sell Dreamweavers Products within the United Kingdom only. Export to countries beyond the UK is with express permission only.
19. WARRANTY: Dreamweavers offers 1 year Manufactures Warranty from the date of delivery. Excluded from this warranty is wear and tear and discolouration as a result of direct and prolonged sunlight.
Wear and tear does not constitute faulty goods.  Used goods which are damaged by wear and tear will not result in a replacement of the item; however, Dreamweavers offers a free of charge repair service which includes the item being returned.
20. CLAIMS: Faulty items must be reported upon delivery and the item must be in New and Unused condition upon collection.
All items must be returned at the claimant’s expense for and warranty claims after 7 days.  All returns will be inspected; Replacement, compensation and refunds are at Dreamweavers discretion; soiled or Mistreated items are not be covered under the RTM Scheme (Return to Manufacturer)
21. CHANGE IN TERMS & CONDITIONS: Dreamweavers UK & Europe & Dreamweavers Inc USA have the right to change, withdraw, add or amend any part of the Terms & Conditions of Trade without any prior notification at any time. 

22.  ACCOUNT SUSPENSION
Dreamweavers with holds the right to suspend any account which is in breach of the Terms & Conditions of Trade. 


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